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ashli
Level 1
posted
‎December 04, 2024 08:22 PM
last updated ‎December 04, 2024 8:22 PM

How do I dispute a transaction charged to my account?

an unauthorized ach was drafted from my account and I need to dispute the transaction
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1 Comment 1
LouiseG
QuickBooks Team
QuickBooks Team
‎December 04, 2024 09:32 PM

How do I dispute a transaction charged to my account?

Disputing your unauthorized charges is possible in QuickBooks Online by directing you to the right support team, Ashli.

 

Please be aware that Community is a public forum, we do not have access to your account information and are unable to provide you specific actions to take. Thus, it is best to contact our support team directly. They have the ability to securely access your account and help you resolve the dispute.

 

To get in touch with our support team, you can follow the steps below:

 

1.Go to the Help icon.

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2. Select the Search tab and click on Contact Us at the bottom.

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3. Choose the option Ask about something else, then provide a brief description of your concern and hit Continue.

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4. Pick your preferred method of communication under How would you like to connect with an expert?

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In addition, if you want to know how Intuit charges your credit card or bank account, feel free to refer to this article: Understand Intuit charges on your credit card or bank statement.

 

If you require further assistance or have additional inquiries regarding your account, feel free to comment below. I am just a post away and more than willing to help. We at QuickBooks Online are committed to ensuring your concerns are addressed promptly and effectively. Wishing you a wonderful day ahead!

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