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Brid-Dunne
Level 1
posted
‎July 01, 2025 09:59 AM
last updated ‎July 01, 2025 9:59 AM

Hi, I’m in Ireland & my business address is set to Ireland, but QuickBooks shows US or CA for payment method. I had a TurboTax Canada account before. How do I fix this?

I've never had a quickbooks account before. I lived in Canada 4 years ago and only set this quickbooks account up this year.
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1 Comment 1
Clark_B
QuickBooks Team
QuickBooks Team
‎July 01, 2025 11:59 AM

Hi, I’m in Ireland & my business address is set to Ireland, but QuickBooks shows US or CA for payment method. I had a TurboTax Canada account before. How do I fix this?

You'll need to verify if your QBO region is set to Ireland, Brid.

 

QuickBooks is region-specific, meaning its settings are tailored to the country selected during setup. If you’re seeing US or Canada payment options, you may have accidentally created an account under the wrong region. To confirm, follow these steps:

 

  1. Log in to your QuickBooks account.
  2. Navigate to the Gear icon or Settings.
  3. Go to the Company section and check the Company Information to ensure the region is set to Ireland.

 

company info.png

 

If your region is correctly set to Ireland, you can reach out to our live support team to check why the payment method is displaying options for the US or Canada rather than Ireland. Here’s how:

 

  1. Go to Help.
  2. Select the Search tab, then choose Contact Us.
  3. Type in your issue or concern in the field.
  4. Hit Continue.
  5. Click the Chat or Callback option.

 

Our live support team is available Monday to Friday, 6 AM–6 PM PT, and Saturday, 6 AM–3 PM PT.

 

You might want to check this article to help you combine multiple transactions into a single record: Record and make bank deposits in QBO.

 

We'll be around to help you if you have any other concerns about payment methods.

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