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SuperStar777
Level 5

Error QOB is it pulling data from other users ?

Hi

I notice that the QBO is populating company names I don't know from where. See the screenshot

 

1 Comment 1
KlentB
Moderator

Error QOB is it pulling data from other users ?

I'm here to guide you in fixing that, SuperStar777.

 

The data that is shown on your Account and Settings page is industry types, not company names. Normally, this will only show when you set up your QuickBooks company for the first time.

 

To get rid of it, you can perform some basic troubleshooting steps. At times, the accumulated cache in your browser becomes corrupted causing unusual behaviors in the program. Start by accessing your QBO account in a private or incognito window. Here are the shortcut keys:
 

  • Ctrl Shift for Google Chrome
  • Ctrl Shift for Firefox & Microsoft Edge
  • Command Shift for Safari

Once you're in, check your Account and Settings page again. If they're now gone, go back to your regular browser and then clear its cache and cookies to delete the junk files. Switching to other supported web browsers can also help further isolate the issue.

 

If you need some resources or answers to frequently asked questions, you can browse a topic on our Help Article page.

 

Keep me posted if you need more help in completing your other tasks. Have a great rest of the day.