cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
union5599
Level 1
posted
‎June 12, 2022 06:21 PM
last updated ‎June 12, 2022 6:21 PM

Discrepanices in Bill Payment

Hello - this is the 4th time we have been trying to get your email with regards to the discrepancies of our bill payment debited from our credit account and the amount billed is incorrect for month of April and May 2022.

 

The bill was supposed to be billed at $47.08 including of tax but was reflected as $44.00 in the both April and May 2022 and the amount of $45.23 was debited from our credit card account.  Appreciate it if you could look into this matter urgently.  

 

I do really hope you get this resolved as soon as possible.

 

Thank you

 

 

Reply
1 Comment 1
Kurt_M
Moderator
Moderator
‎June 12, 2022 07:34 PM

Discrepanices in Bill Payment

Hello there, @union5599. I'd be glad to take care of your concern about billing discrepancies in your account.

 

First off, I appreciate you for letting us know about this here in the Community. I'd also like to thank you for your patience in this matter. Before we resolve your concern, I'd like to confirm if the amount debited from your credit card account has something to do with your QuickBooks Online (QBO) subscription. If so, I suggest giving this article a visit to learn more about the content of QBO subscription invoice and how this affects the billing: QuickBooks monthly subscription invoice.

 

To get through this, I recommend reaching out to our dedicated QuickBooks Online Support team. This way, they can look into your account to determine the root cause of the discrepancies and fix it. They can also provide further explanation about your query. To begin, here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

In case it has something to do with your supplier bill payments, I'd like to know if you're using a third-party app for your e-payments for suppliers. Any additional information is greatly appreciated.

 

I've also got you this article for reference in case you'd like to enter bills and record bill payments in QBO: Bills and bill payments in QuickBooks Online.

 

Our door is open 24/7, @union5599. If you have any additional QuickBooks-related concerns, feel free to post them here in the Community space. We'd love to have you here again. Thanks for choosing QuickBooks. Take care, and have a good one!

Reply