I appreciate you for sharing this matter in the Community, Zuhaib. To successfully connect with the Stripe app, we can troubleshoot the program to address the unusual behavior.
First, please log in to your QuickBooks Online account using a private browsing window. This will provide a fresh session without any stored browser data affecting performance. Follow these shortcuts for opening a private window in different browsers:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
Then, click the app again if it's now available. If it doesn't work, clear your regular browser's cache to remove specific issues and help the program run efficiently. You can also use other devices and supported browsers to ensure everything works as expected.
Once everything is working smoothly, please note that QuickBooks automatically categorises your incoming bank transactions, but you can change the category as needed. For more information, refer to this article: Categorise bank transactions in QuickBooks Online.
Let us know if you have further questions about the categorisation in QuickBooks Online. Don't hesitate to click the Reply button, and we'll respond to you anytime.
