cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
Fridah100
Level 1
posted
‎February 09, 2022 04:53 PM
last updated ‎February 09, 2022 4:53 PM

Chargeback

Hello there!

I have made a call to quickbooks but I was not able to speak to a live agent. I needed help on the following concerns, kindly assist me.

After I sign up for a new account with QuickBooks, how long does it take to get offered charge back protection plan?

How many transactions do I have to complete in sales before it is offered?

Reply
1 Comment 1
MJoy_D
Moderator
Moderator
‎February 09, 2022 06:45 PM

Chargeback

Hello, @Fridah100.

 

I can share some information about chargebacks.

 

If you're referring to the chargebacks that  protect consumers from unauthorized transactions, billing errors, and quality of goods or services. You can reach to our Customer Support team to check your account and explain further the number of transactions that you needed. 

 

You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below: 

 

  1. Go to the Help icon to connect to a live support agent. 
  2. Click on the Contact Us button and provide some details about this concern.
  3. Provide us some information about your concern in the What can we help you with? box and click on Continue.
  4. You'll now be provided options on how to connect to our Customer Support.

 

I also encourage you to visit our Community Help website that shares helpful articles to read on topics like account management, banking, reports, and more.

 

Please let us know if you have additional questions. I'm always glad to help in any way I can. Have a great rest of the day!

Reply