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costaricanexplor
Level 1
posted
‎February 03, 2022 11:47 AM
last updated ‎February 03, 2022 11:47 AM

Anyone have issues using Ipad or phone (Samsung

Using the phone, to add an expense of an employee. Unable to see any employees prior and not able to see link to choose to make a new employee from Ipad or phone
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1 Comment 1
CharleneMaeF
QuickBooks Team
QuickBooks Team
‎February 04, 2022 12:07 AM

Anyone have issues using Ipad or phone (Samsung

This seems a strange behavior of QuickBooks Online mobile app, costaricanexplor. Not to worry, I'm here to help you resolve this.

 

Unexpected behavior in the mobile application is usually caused by the stored app. This affects the performance of the program.

 

To fix this, I'd suggest clearing the app's data. This refreshes the application and eliminates common issues that cause missing employees. I'll show you how:

 

  1.  Open the QuickBooks Online mobile app.
  2. Select the menu at the top right and then choose Settings.
  3. Choose Refresh Data.
  4. Click Yes.

 

After that, enter the expense for your employee again. If the issue persists, I'd suggest uninstalling and then reinstalling the app.

 

Aside from that, you can also access your QuickBooks Online account via supported browsers. They'll provide the best and most secure experience with the program.

 

You can also run these payroll reports on your browser. This helps you view useful information about your business and employees.

 

I'm only a post away if you need more help in completing your other tasks in QuickBooks, costaricanexplor. It's always my pleasure to help you out again.

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