Hi there, Wchau. I appreciate you sharing details about your bank account connection.
As much as I'd like to assist you directly, this case requires further review by our live support team. Our experts can check the situation and settings while ensuring security throughout the process.
To reach them, follow these steps:
- Go to the Help icon, then select the Search tab.
- Click Contact Us.
- In the box provided, describe your issue.
- Hit Continue and then choose the Chat option.
For effective communication, please refer to this article for our support hours: Get Help with QuickBooks Products and Services.
In the meantime, I recommend manually uploading your bank transaction to the system. Once the connection is restored, please exclude any duplicate transactions, if applicable.
If you have any questions, leave a comment below. We're here to assist you.
