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mikeg10
Returning Member
posted
Saturday
last updated ‎November 29, 2025 7:37 AM

Is it possible for a user's account to be unrecognizable to the qb system despite their account still being active?

Quickbooks thinks the email being used is new and keeps asking to make an account despite that email being used all this time.
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1 Comment 1
GenmarieM
QuickBooks Team
QuickBooks Team
Saturday

Is it possible for a user's account to be unrecognizable to the qb system despite their account still being active?

I noticed a similar question about sending your QuickBooks email, Mike. Fortunately, another member of the Community has already posted a reply about it.

 

I would like to share the link to their response so you can follow the recommended steps: https://quickbooks.intuit.com/learn-support/global/manage-your-account/re-is-it-possible-for-a-user-...

 

If you have other questions, please feel free to leave a reply below.

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