Thank you for reaching out and sharing your concern about not being able to switch to one particular company profile in QuickBooks Online, @bastew31. I completely understand how challenging this can be, especially when you have other profiles you can access without any trouble.
Before anything else, could you please share if you receive any error messages when you try to switch to that particular company profile? This information will help us identify the potential cause of the problem.
In the meantime, I recommend trying to log in and switch companies using a different supported browser, such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. Alternatively, you can try using a private or incognito browsing window. This can allow the company profiles to appear correctly and make switching easier.
After following the suggestion and still being unable to switch to the other company profile, I recommend reaching out to the QuickBooks Online Live Support Team for further assistance. Getting in touch with them will ensure you receive the right assistance to resolve this situation as quickly and smoothly as possible.
I appreciate your patience and understanding throughout this process. Please feel free to keep me updated on how things progress or if you have any further questions or concerns. I’m here to assist you every step of the way, so don’t hesitate to click the reply button and reach out anytime you need additional support.
