Thanks for reaching out and letting us know what’s going on, dmalenky. We've got ways to fix error 101, so you can connect to your bank and get back to business in no time.
Before we proceed, could you share the name of your financial institution? Any details you provide will help us better understand the situation and provide the best possible solution.
Error 101 can show up when connecting your bank to QuickBooks Online (QBO) for a few reasons:
- You're adding an inactive account, which means it has no transactions in the last 12 months.
- You haven’t accepted the terms and conditions from your bank's website.
To fix error 101, here are the steps we recommend:
- Sign in to your bank's website in a new tab or a different browser to see if you can get in without errors.
- Check if your account is active. It's considered one if there’s an existing balance or there are transactions from the past 12 months. If your account should be active but you’re unable to sign in online, it’s best to contact your bank directly.
- Look for any alerts or prompts requiring your attention, such as new terms and conditions. If you see them, review and acknowledge them. After that, go back to QBO and refresh your bank connection.
If you're still experiencing banking error 101 after 72 hours of performing the recommendations above, we recommend contacting our QuickBooks Live Support team to report and document this incident. Simply sign in to your company file, then select the Help (?) icon in the top right corner of the platform, and in the Search tab, click Contact Us.
If you have any other questions or issues connecting your bank in QBO, please feel free to let us know in the comments.
