Unable to send invoice. Top of page in red says QBDate invalid?

Thank you so much for bringing this matter to the Community forum, @jodeemay. I truly appreciate you taking the time to share your experience with us. I completely understand how challenging it can be when you’re trying to send an invoice and encounter an error indicating that the date is invalid. To resolve this, we can start by making sure everything is set up correctly, especially the Date format.

Please note that one possible reason for the error you’re receiving is that the date entered on the invoice does not match the expected format. To verify or update your date format, please follow these steps:

1. Click the Gear icon and choose Account and Settings.
2. Go to the Advanced tab, scroll down to find Other Preferences.
3. Select the Pencil icon to make changes.
4. From the Date Format dropdown, pick the option that suits you best.
5. After selecting, click Save, then Done to apply the changes.

After following the steps and still being unable to send, let’s try a simple yet effective step that helps resolve unexpected issues, click the circular arrow icon found at the top of your screen to refresh your QuickBooks Online (QBO) session.

Additionally, I highly recommend reaching out to our QuickBooks Live Expert Assisted team if you have any further questions or inquiries. They are available to provide personalized assistance and can help address any concerns or issues you may encounter while using QuickBooks.

We appreciate your patience and willingness to work through this with us. Please know that you are not alone, and there is a dedicated team ready to assist you whenever you need help. You can click the REPLY button anytime. Take care!

Thank you so much for bringing this matter to the Community forum, @jodeemay. I truly appreciate you taking the time to share your experience with us. I completely understand how challenging it can be when you’re trying to send an invoice and encounter an error indicating that the date is invalid. To resolve this, we can start by making sure everything is set up correctly, especially the Date format. Please note that one possible reason for the error you’re receiving is that the date entered on the invoice does not match the expected format. To verify or update your date format, please follow these steps: Click the Gear icon and choose Account and Settings. Go to the Advanced tab, scroll down to find Other Preferences. Select the Pencil icon to make changes. From the Date Format dropdown, pick the option that suits you best. After selecting, click Save, then Done to apply the changes. After following the steps and still being unable to send, let’s try a simple yet effective step that helps resolve unexpected issues, click the circular arrow icon found at the top of your screen to refresh your QuickBooks Online (QBO) session. Additionally, I highly recommend reaching out to our QuickBooks Live Expert Assisted team if you have any further questions or inquiries. They are available to provide personalized assistance and can help address any concerns or issues you may encounter while using QuickBooks. We appreciate your patience and willingness to work through this with us. Please know that you are not alone, and there is a dedicated team ready to assist you whenever you need help. You can click the REPLY button anytime. Take care!