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I understand how important managing expenses is for keeping your business organized, jtgfinancialservices. The issue might be related to your browser or the filters applied while reviewing your receipts. We know a couple of quick troubleshooting steps to get this resolved.
Before we begin, have you experienced any errors while attempting to review your scanned receipts? If so, please share any details you can, as it will help us better understand the situation and provide the best possible solution.
Let's start our troubleshooting by checking the date range filter to ensure you’re able to see everything. To do this, here's how:
- Go to the Transactions menu and select the Receipts tab.
- In the For review section, click the Filter button.
- Make sure the Dates filter and the From and To details are correct.
- Click Apply.
If this matter is related to your browser, we recommend refreshing the page. This helps ensure you're accessing the most updated version of QuickBooks and can resolve potential issues. For your reference, please see the screenshot below.
If the error continues, you can consider using other supported browsers. Additionally, signing out of your QuickBooks Online (QBO) account and then signing back in will also help resolve this minor browser-related problem.
If you have any other concerns, please feel free to reply here. We’re always happy to assist.