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Vivien-57Network
Level 1
posted
a week ago
last updated ‎December 02, 2025 8:22 PM

E-invoice pending validation for 3 days

My invoice is pending validation for 3 days now. Anyone facing the same issue? I am not sure how long it takes for QBO to resolve this. How are you managing the situation? Can you share practical steps that can be taken so that business operation is not affected? I am a business owner, not an accountant. Appreciate advice.
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1 Comment 1
RazzieE
QuickBooks Team
QuickBooks Team
a week ago

E-invoice pending validation for 3 days

Hi there, @Vivien-57Network. Welcome to the Community.
 

I understand how inconvenient it can be when E-invoice is pending for validation for 3 days now. To assist you further with this, I highly suggest contacting our Live Support Expert team, they can provide you the updates regarding the status of this matter and investigate this further to better understand this issue.
 

Here's how to connect with them:

 

  1. Click the Help menu in the upper-right-hand corner of QBO.
  2. Proceed to the Assistant tab.
  3. Type in "contact support" in the chat box and press Enter.
  4. Select Contact a human, then click Live Chat or Call me back.
  5. Type in a short description of your concern and click Continue.
  6. Choose between Callback or Chat.


Support availability:

Solopreneur, Simple Start, Essentials, Plus

 

  • Monday to Friday - 6 AM to 6 PM PT
  • Saturday, 6 AM to 3 PM PT
  • Sunday, closed

 

Advanced

 

  • Monday to Friday, 5 AM to 7 PM PT, Sat-Sun 6 AM to 3 PM PT

 

Please let me know if you need help with any of these steps or if there's anything else I can assist with.

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