cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
info-printerswor
Level 1
posted
‎May 13, 2024 05:18 AM
last updated ‎May 13, 2024 5:18 AM

Sending SO to QuickBooks failed!

I want to send an SO to QBO with Katana but i get below error code:

 

Oh no...

Sending this sales order to QuickBooks failed!
QuickBooks responded with error(s) related to invoice.

String length specified does not match the supported length. Min:0 Max:21 supported. Supplied length:31

 

I understand the error is saying too many lines but is this really the max?

There are only 16 lines in this SO.

We really need to be able to import more lines if we wanted to continue with QBO.

Reply
1 Comment 1
JuliaMikkaelaQ
QuickBooks Team
QuickBooks Team
‎May 13, 2024 07:04 AM

Sending SO to QuickBooks failed!

I can see the importance of importing your Sales Orders (SO) from Katana into QuickBooks Online (QBO), info-printers. I can explain why you're receiving this error while importing into the program and route you to the best support to assist you further.

 

Since the ability to import sales orders is currently not an option in QBO, users can utilize other third-party applications to manage this type of transaction. These apps have limitations to follow for successful and smooth integration and importation of data into the program. 

 

Based on the error you received, you'll need to stick to the maximum string length of up to 21 lines to import your SOs. With this, I recommend reviewing your data before sending them to QBO. You may also contact Katana's Support team for further guidance on managing your data to comply with QuickBooks integration rules and limitations.

 

If you're curious about the specific information you can import or download in QBO, please refer to this article for more details: Common questions about importing data to QuickBooks Online.

 

Additionally, to aid you in exporting data outside QuickBooks, here are some helpful links:

 

 

Please let me know if you have other concerns or questions about importing Sales orders or other QuickBooks-related matters. I'm here to assist you in sorting things out.

Reply