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bigalpk@hotmail.
Level 1
posted
‎September 21, 2024 04:10 AM
last updated ‎September 21, 2024 4:10 AM

Has anyone had problems with incoming payments being imported twice by Quickbooks?

Two lodgements were imported on13th September and matched with their invoices. The same payments were imported again yesterday with 14th September as date. Bank records show payments received once. How do I remove the incorrect additional automatically downloaded payments?
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1 Comment 1
Ethel_A
QuickBooks Team
QuickBooks Team
‎September 21, 2024 06:08 AM

Has anyone had problems with incoming payments being imported twice by Quickbooks?

I can help you with removing the duplicate transaction in your QuickBooks Online account.

 

Before we proceed with clearing the incorrect transaction, Can I have the name of your Financial Institution? This way, we can check in here if there are similar reports about your concern.

 

You have the option to exclude downloaded transactions that are duplicates. Please refer to the following steps to accomplish this:

 

  1. From the left menu, hover your mouse over Transactions and choose Bank transactions.
  2. Select the For Review tab.
  3. Tick the checkbox of the transactions to exclude.
  4. Select Exclude.

 

Upon completion, the transaction is transferred to the Excluded tab on the Banking page. Furthermore, when a transaction is excluded, it will not be reflected in any account registers or financial reports.

 

It is advisable to review the imported transactions. For further information, please consult this article: Categorise online bank transactions in QuickBooks Online.

 

I hope the steps I provided above work with your bank transactions. Please know I'll always be right here to help you,

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