Hi there.
There are various reasons why the connection between your Joist and QBO account suddenly cut. One of them could be that your Joist account is having issues with the integration to QuickBooks. Rest assured, I'll help you fix this.
First, troubleshoot your browser to ensure you can search the Joist app in QuickBooks. Let's start with accessing QuickBooks Online using incognito mode or a private window. Here are the shortcut keys to go private mode in a browser:
For Google Chrome / Microsoft Edge / Opera:
- Windows: Ctrl + Shift + N
- Mac: Command ⌘ + Shift + N
For Firefox:
- Windows: Ctrl + Shift + P
- Mac: Command ⌘ + Shift + P
For Safari:
If this works, you can proceed to clear your browser's cache and cookies to clear temporary files running in your browser that have caused the malfunctions. Otherwise, you can use other supported browsers to ensure it runs QBO efficiently.
If the problem persists, I recommend contacting Joist customer support to ensure that QuickBooks has access to their integrations.
Moreover, you can also consider manually uploading your transactions into QuickBooks Online. Using this option will result in duplicate transactions if you have connected your online bank to your QuickBooks account.
We're always here to assist you with any concerns you may have in QuickBooks Online. Feel free to drop a reply below.
