Hello there, recto.
I'll provide some troubleshooting steps to fix the issue in QuickBooks.
I can see that before it vanished, the QuickBooks Online International Certification Preparation English training module was already in your account.
In this instance, there might be a cache-related issue at hand. We can do some debugging since you're visiting web-based sites that might have anything to do with your web browser.
To begin with, let's open it in incognito mode. It does not keep the cache, which could get corrupted and result in strange behavior. You can use these keyboard shortcuts to launch a new private window:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift +N
Once opened, access the product training and check if you can now access the English training module of QuickBooks Online International Certification Preparation. If this works, I recommend clearing the cache of your regular browser to eliminate the piled-up cache that might cause interruptions. Otherwise, I suggest utilizing another supported browser or device. It might be that your current browser has temporary issues while accessing QuickBooks sites.
I'm leaving this article for more details about the training and certification program in QuickBooks: Training & certification.
Tag me in the comment section below if you have follow-up queries about your modules and certifications in QuickBooks. I'm always here to help you.
