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Hello, BPierce.
I appreciate taking the time to do the steps from JasroV. There are other things you can try to resolve the error messages. I'd be glad to share them to you.
If it happens on other areas in QuickBooks Online, then this might be an internet connection issue. It can cause the error message to appear when accessing certain pages. Try pressing F5 to fresh the management report page, or restart your internet router.
Also, ensure you're using a supported browser to get the browsing experience with QuickBooks Online. Check here for the recommended specs: System requirements for QuickBooks Online and QuickBooks Online Accountant.
However, if this only happens when accessing the management reports, then it could be an issue within the system. In this case, I recommend contacting our support team. They can check what's causing the error message and fix it for you. For an updated instruction:
- Click the Help icon, then proceed with Contact Us.
- Type "unexpected server response when running management reports" or similar in the box.
- Click Let's talk.
- Hit Get the number, then fill up the form.
- Click the Get the number button again.
After fixing the error messages, you can read our articles if you need help running the reports. Click here to browse them. The rest of the topics can be found in this page, too.
I'm more than happy to help you out again with QuickBooks Online. Post your replies with the details below and I'll get back to you. Have a nice day ahead.