Hello, @jkearn.
I appreciate you performing the troubleshooting steps in the article you provided. Since the issue occurs, resolving this problem requires in-depth troubleshooting steps, which can't be done in a public forum like the community for the security of your information. Thus, I recommend contacting our Customer Care Team again. They can open an investigation to send to our Product Engineers, and take a look at this and fix it for you.
Here's how to reach them:
- Go to the Help menu at the top.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Enter a brief description of your issue in our Ask a question (or tell us what's wrong) field.
- Hit Let's talk.
- Choose a way to connect.
Ensure to review their support hours so, you'll know when agents are available.
If there's anything else I can do for you, let me know by commenting below. I'd be around to assist. Take care.
