@Nick_M 

RE: Thank you for providing more information and the additional screen shot. I would suggest reaching out to our support team as they would be able to dive into your account with you in a private 1-on-1 setting to determine what's going on...

Or, you could just let the OP know how to apply the two Journals to each other. There's nothing difficult about it.  QuickBooks has been able to do this for 25 years...