Hi again, Pmull001. 

Thank you for providing more information and the additional screen shot. I would suggest reaching out to our support team as they would be able to dive into your account with you in a private 1-on-1 setting to determine what's going on, here in the Community we don't have access to individual accounts and we can't see the details required to get to the bottom of what your issue is. The support team can. To reach them, follow these steps:

Open your QuickBooks Desktop to connect with us.

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your concern, then select Continue.
5. Choose a way to connect with us:
   • Start messaging with a support expert.
   • Get a callback from an expert (availability may be limited).

Chat with us online

Select your product and fill out the form to chat with an expert.

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Please post below if you need further assistance or clarification. Thanks again and have a nice day.