Thanks for sharing the details with me, @bsslayton3.
Let’s perform some troubleshooting steps to isolate this issue. I recommend deleting and recreating your progress invoice template. Let me show you how.
- Sign in to your QuickBooks Online (QBO) account.
- Go to the Gear icon and select Custom form styles.
- Locate the progress invoicing template and select Delete from the Edit drop-down menu.
- Then create a new progress invoicing template again.
You can also refer to this article for more details in creating a progress invoice template in QBO: Set up and send progress invoices in QuickBooks Online.
However, if you’re using QuickBooks Desktop (QBDT) software, you’ll want to follow the troubleshooting steps provided by my colleague katherinejoyceO above.
I also have here articles that you can read for reference in case you’ll need to accept online payments in your QuickBooks account:
If there’s anything else you need help with your progress invoicing template, please let me know by leaving a reply in this thread. I’ll be more than to help you out again. Keep safe.
