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I'm glad to see you again here in the Community, Lynn918.
I appreciate the screenshots you've provided. To better isolate the issue, you might want to create a new template and re-create the invoice.
You can learn more about customizing templates in QuickBooks in the following article:
If you're still getting the same problem, we can perform basic troubleshooting steps by opening QuickBooks account using a private browser to start a new session.
Here's how to open a private window in different browsers:
- Google Chrome: press Ctrl + Shift + N.
- Mozilla Firefox: press Ctrl + Shift + P.
- Internet Explorer: press Ctrl + Shift + P.
- Safari: press Command + Shift + N.
If you're able to show all the information using your private browser, let's go back to your regular browser and clear its cache.
If this requires additional help, let me know by adding a new comment below. I'll be glad to provide additional assistance and insights at any time. Have a wonderful day!