Hi Temple1428,

We'd like to direct you to our Customer Care Team, so we can further investigate this behavior.

You can reach out to us by following these steps:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Select Start messaging or Get a callback.

If ever you need anything else or you have other questions about QuickBooks, just leave us a reply. We are always around to help. Thanks.