Hello, @burgope.

The Option/Settings configuration can be performed in your Excel. 

So you'll be assisted in forcing the Alternate Connection Method Provided for Excel 64-bit, I'd recommend contacting an IT Professional or consult with Microsoft Excel's Technical Support Team. They have the tools to look up your Excel setting via a secured remote access session.

For additional insights, you may check these articles:

• Export reports as Excel workbooks in QuickBooks
• What is Microsoft Office and Microsoft 365 | FAQs

Feel free to get back to us here in the Community if you have other questions.