Hi there, @JamesCrozier.
I'm updating this post to inform you that the investigation about the imported invoice showing a different style (INV-27308) is now tagged as closed and resolved.
You should be able to use the the template without any issues. If you still experience the same issue, I suggest performing the browser troubleshooting steps.
To begin, open your QBO company via a private window or incognito. When using these sessions, none of your of your information is saved or tracked along the way.
Here's how:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If invoice displays the correct one, shift back to your regular browser (Ctrl + N) and clear its cache. In case private browsing fails, let's try switching to a different browser.
If none of these suggestions work, I recommend you get in touch with our QBO Support Team. They have tools to check the template in a secure environment and make sure you can use it smoothly.
- Go to Help at the top, then click on the Contact Us link.
- In the How can we help you with? window, enter contact support in the field box.
- In the Ways we can connect with us section, select Message an Agent or We’ll call you.
This information should help you move forward. Reach out to me if you have any follow-up questions or concerns about QBO. Please know I'll be right here to help.
