I appreciate you reaching out in the Community, tlenzmeier. Accurately recording transactions is crucial for maintaining precise information, which is our top priority. Let me provide some insights about the report showing COGS to assist you further.
The way your transactions are reported in QuickBooks depends on how they were initially set up in the program. Given that the item assigned on the refund check is recorded against the COGS account, I recommend revisiting this item. It is important to ensure that the income account chosen is the revenue account. This ensures that your transactions are properly posted to the appropriate account.
Here's how:
- Select Lists.
- Choose Items.
- Double-click the item you want to check.
- Review the info for the item, confirm that the item is categorized under the selected Income or Revenue account.
You can check this article if you need guidance modifying or making changes on the item: Add, edit, and delete items in QuickBooks Desktop.
If the item is accurately recorded in the appropriate income account, we can run the Verify and Rebuild Data tools in QuickBooks. This will help check for any data issues in your company file and fix them by rebuilding your data.
If the issue persists, I highly recommend contacting our Live Support Team for further assistance. They are equipped with specialized tools that enable them to offer comprehensive support through screen-sharing. This interactive method allows them to conduct a thorough investigation of any ongoing issues in your account.
Moreover, did you know that you can add electronic signature to your future checks, please refer to this article: Create and use electronic signature for checks and paychecks.
Maintaining precise transaction records in QuickBooks is crucial for optimizing your business performance, tlenzmeier. If you need further assistance, just please click on Reply and we are ready to assist you always.
