I understand that you've been through a challenging situation, @abby518. Don't worry; I'm here to help you get the assistance you need in QuickBooks Online (QBO).

We sincerely empathize with the inconvenience you're having with QuickBooks Payroll, especially regarding critical issues like unemployment taxes. We know how important it is to resolve this matter without further delays.

To expedite the resolution of your case, we highly recommend that you share your case details with our advisors. For privacy reasons, we need to review your account discreetly, and since the Community is a public forum, we're unable to pull up your information here. I suggest reaching out to our customer representative again. While I understand you've already contacted them, reconnecting may allow them to revisit your previous cases and provide updates on your issue.

This approach will enable them to access your past conversations, allowing the next advisor to address your concerns directly without starting from scratch. This will help us escalate your problem more efficiently and effectively.

Moreover, here's an article you can check to help you learn how to update your State Unemployment Insurance (SUI) rate in QBO Payroll: Update your State Unemployment Insurance (SUI) rate.

You can also check this link to learn about FUTA credit reduction states and how it's reported for 2023: Understand Federal Unemployment Tax Act (FUTA) Credit Reduction States.

We are committed to ensuring that your issue is handled by our top-tier tax support team as soon as possible. Your situation is critical to us, and we are here to assist you every step of the way. Please reach out with any queries you have regarding QuickBooks Online Payroll. Keep safe!