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aconroy@conroyas
Level 2

Credit Memo not letting me choose write off account

Hello, in Desktop I can choose the account a client credit memo is applied to. Online is not giving me the option. This is a problem because part of the write-off is not reducing income, which is where QB is putting it, it's reducing an asset (hard costs billed to a client that sit as a receivable until they pay it - a requirement for non-contingency law firms). Am I going to have to go in and journal the correction every time I create a credit memo, or is there a way to choose the correct account when I create the credit memo? Thank you.

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