I think it's time to demand a full RCA (Root Cause Analysis) on this change to the environment AND make it publicly available for all to see.  There must be far more transparency between QB and the user community and far better communications when things do not go well.  Electronic accounting is a requirement these days, not a nice to have.  Our collective lively hoods rest in QB hands and that trust should not be taken lightly.  Bluntly stated, this latest event will be the poster child for how NOT to do a rollout and hopefully there will be lessons learned and fundamental changes applied to future releases.  While I applaud the roll back to the "known workable solution", it's clear the "Feedback loop" is broken or at a bare minimum, misused.  There are a lot of things that need attention, and the challenge is to be able to respond with real answers, not just a thanks for the feedback.