Hello there, Betty78.
We've received similar reports regarding the error message when merging accounts in QuickBooks Online. To address this issue effectively, I recommend contacting our support team. This way, they'll add you to the list of affected users, and you'll receive an email notification when an update becomes available.
Here's a step-by-step guide on how to reach us:
- Go to the Help menu and select the Search tab.
- Next, click Contact Us.
- Then, enter a brief description of your concern and select Continue.
- Lastly, choose either Start a Chat or Get a Callback to start connecting with them.
Our support team is available to assist you from Mondays to Fridays, between 6:00 AM and 6:00 PM Pacific Time, and on Saturdays from 6:00 AM to 3:00 PM.
In the meantime, you may find this article helpful for more information on merging accounts in QuickBooks: Merge duplicate accounts.
For future reference, here's a guide on ensuring your QuickBooks accounts match your real-life ones: Reconcile workflow.
Please know you can continue to reach me here if you need further assistance managing your accounts in QuickBooks. Stay safe.
