I appreciate you reaching out to the Community for alternative options for following up on your tickets.

Please know that we always aim to achieve every customer's goal while doing tasks in their QuickBooks account. You may consider sharing your issues with us here so we can also offer assistance to any concerns you may have.

While we're unable to provide you with more details about the status of your cases or tickets since this is a public forum, I would suggest contacting our QuickBooks live support again to follow up on this matter. They have the necessary tools to access your account and explain the status of your tickets and the reasons why they've been closed. 

I'm also sharing a link with reconciling your to ensure accuracy and help identify discrepancies or errors in the financial records for future reference: Reconcile account.

If you have any questions or need further assistance with other tasks, post them in the comment below. I'll be more than happy to help you out.