Hi there. I understand the need to have this form accessible anytime. I've got here an update to share.
According to the information available, the investigation regarding this issue has concluded since you're still experiencing this issue.In the meantime, I encourage you to find an Authorization form for the ACH agreement from outside QuickBooks Online.
For more information about QuickBooks Payments and recurring transactions, you can read these articles:
Additionally, I've got you this article to help you manage ACH payments from your customers: Process an ACH bank transfer from a customer in QuickBooks Online. If you have free time, you can also visit this page to learn more about bank deposits: Record and make bank deposits in QuickBooks Online.
The Community will always have your back if you need a hand with managing your customer payments. If you have other questions, feel free to add them below. You have a good one.
