Hi there, technologyhandym.
Are you referring to the Get Signature option? Also, are you using the app version of QuickBooks Online (QBO)? If so, we haven't received any reported cases regarding the signature option being missing at the moment.
To isolate this, we can perform a few troubleshooting steps. Let's start by clearing the app data to refresh your device and optimize its performance.
If you're using an Android device, follow these steps:
- Go to Settings and select Apps.
- Choose QuickBooks Online and click on Storage.
- Select Clear Data.
For iOS:
- Go to Menu ☰ and tap Help & Feedback.
- Tap Refresh Data and then Refresh to confirm.
Next, restart your device. Then, reopen your QBO app and double-check if you can now see the Get Signature option.
If the same thing happens, try to uninstall and reinstall the app. Refer to this article for further guidance: How to download the QuickBooks Online mobile app.
I'm also adding this article that tackles frequently asked questions (FAQs) about QBO mobile app for future reference: QuickBooks Mobile: Frequently Asked Questions (FAQ).
Please comment below if you have additional questions about this or anything else. I'll be more than willing to assist. Take care.
