Thank you for providing an update in your reply, thenson.

In this situation, I suggest contacting our QuickBooks Payments support team. They can verify your account and provide you with a copy of the form.

Here's how to reach out to them: 

1. Go to the Help menu in the upper-right hand corner to open the QB Assistant window.
2. Type in "talk to a human", then press Enter.
3. Click Contact Support Team, then provide a short description of your concern.
4. Press Enter once again.
5. Select No, I still need help, then choose Contact Support Team.
6. Look for the Chat option and click on it.

For additional reference when receiving ACH payments, feel free to check out these articles: 

• Fix Rejected ACH Payments or Fees in QuickBooks Payments
• Change the Deposit Bank Account for QuickBooks Payments

Feel free to return to the Community whenever you require further assistance. Our team is always available to support and guide you.