I appreciate you for providing us with additional information. It has helped us a lot to look further into the issue. Thank you.

Upon checking here on my end, I found out that for the encrypted bank details from Chase Bank, we currently have an open investigation into this concern. However, for Bank of America, there hasn't been one yet. For now, it is best to connect with our QuickBooks Online Support. So they can include you in the list of affected users. Also, for them to open another investigation for the same issue going on, one you have with Bank of America.

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Click Help (?).

2. Select either tab: Assistant or Talk to a Human.

3. Search or select Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

You can utilize this article for future reference: Common custom reports in QuickBooks Online.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.