I appreciate you for joining this thread, Shaina.
Thank you for following the steps I provided above. I see that the invoice shouldn't be the one that will show up when you click Print packing slip. Let me direct you to the best help possible.
To further investigate this issue, I recommend contacting our support. They will be able to pull up your account in a safe environment and look for the root cause of why the Invoice is showing instead of the Print packing slip. Moreover, other users might also be experiencing this issue. Here's how to connect with our support:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Be sure to review their support hours so you'll know when agents are available.
Additionally, I've included these articles that'll help you learn more about the things you can do on your invoice transactions:
Feel free to come back here if you have additional questions. I'll be happy to lend a hand. Keep safe, and have a blissful day!
