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Horizonpool
Level 3

Issue creating statements to email

I have been sending statements the same way every month for over 15 years.  Today when I go to select customer for preferred send method of email - as I always do, I get an error message that says "Quickbooks encountered errors while attempting to create a statement.  This may be because of selecting too many customer.  Try reducing the number of of customers selected (Max of 4500) and create statements.  The number of statements that I am trying to is WAY less than that.  After over an hour on chat with "help" (or lack thereof. Is that is it is a valid warning and I should know who has a balance before generating statements.  They suggest that I select customers manually.  Any of you that send out numerous statements know that is not a viable option.  I would have to check who has a balance, and has a preferred send method of emailing versus mailing, then scroll through the customer list in the create statement list and  choose the ones to send, and then it will not attached any invoices that saved to be emailed that usually get sent with the statement. 

 

Anyone else suddenly have this issue and have any work around?  I have about 1,000 statements that I need to get out.

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