I understand the urgency of resolving this issue, Matthew.

As per checking, our engineers are still looking for a permanent fix to address the ongoing investigation (INV-81249) about incorrect service items when importing timesheets into QuickBooks Online (QBO). Since we've already added your company to the list of impacted users, rest assured you'll get an update once they resolve the issue.

Furthermore, you'll want to record payments in QBO to mark the invoice as paid. This way, the invoice won't show as open in your reports and balances your accounts.

We'd appreciate your patience in this matter, Matthew. If you have additional questions about importing time to an invoice, please let us know through the comment section below. We'd be glad to help you further.