Hi, @lisa.
I know what it's like to be in a situation where you can't get the help you need. Please know that I am here to assist.
We appreciate you performing the steps provided by the previous agents. Since the same issue persists, I highly recommend contacting QuickBooks Desktop Support. They have all the necessary tools to access your account and investigate the root cause of your issue.
Here's how:
- In the upper tabs route your cursor to the Help option.
- Options will show below it. On there select Contact Us.
- A prompt will show, then click the Contact Us icon below it.
- Type in your concern in the box, then click Continue.
To check for solutions about QBDT isn't responding, you can read through this article: Fix issues when QuickBooks has stopped working
If you need additional assistance with any QBDT-related concerns, never hesitate to reply to this thread or post again in the Community. We'll be willing to lend a hand. Take care,
