Thanks for reaching out to the Community, mattstas1234.

There are times that excessive cache accumulated in a browser can cause unexpected behavior with the product. 

Let me share some steps to help fix the issue. Access your account in a private window. This doesn't save your browsing history and will help us isolate the issue. Follow these shortcut keys to access it:

• Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If you got it to work this time, go back to your original browser and clear its cache. This way, the system can start fresh again. As an alternative, you can use different supported browsers.

If you need help customizing your invoice, here's a detailed guide: Customize sales forms in QuickBooks Online.

You can always post here anytime if you need help navigating your account. The Community is here to help.