Thanks for joining the thread, @giantstepsmusic.

I'm to ensure you'll set up the right email address to send invoices in QuickBooks.

Normally, when you send invoices to your customers the default email they'll receive is quickbooks@notification.intuit.com. You'll want to make sure you have the right email set up on your account. Follow these steps to do so:

1. Click on the Gear icon.
2. Select Account and settings.
3. Under the Company tab, select the Contact info section.
4. Review the Customer-facing email box and make changes if needed.
5. Click Done.

Additionally, your customer should be able to see your customer-facing email and the invoice details at the bottom part of the email. Given that, any response from your customer will be sent to your customer-facing email.

I'm also adding these helpful guides on how you can manage your sales forms in QOB:

• Import custom form styles for invoices or estimates
• Customize invoices, estimates, and sales receipts in QuickBooks Online

Don't hesitate to leave a reply if you need further help regarding invoices or QuickBooks. I'm always here to back you up. Have a good one!