Hi there, @RCM1903.

Thanks for joining in this conversation. one of the users claimed he resolved the issue. I'd suggest you follow the steps shared by @lfgordon9151. 

If the issue persists, I'd recommend contacting our Customer Care team. They can conduct a screen-sharing session to take a closer look at the issue. 

Here's how: 

1. Open QuickBooks.
2. Go to the  Help menu.
3. Click Contact Us.
4. Type the question you have, then click Continue.
5. Choose how you want to be contacted. 

Feel free to read through this article to learn more about some of the Excel-based reports available in QuickBooks. 

Let me know if you have additional questions. We're always around to help in any way we can.