I can share some tips on how to remove that, thomas-redbarnpo.

Once the Balance Forward option is selected, QuickBooks lists all invoices and payments with outstanding balances for a specific date range. If you don't want to show that section in your statements, you can choose the Open Item or Transaction Statement. Here's how:

1. Go to the Sales menu, then select the Customers tab.
2. Tick the checkboxes for the customers you want to make statements for.
3. In the Batch actions drop-down menu, choose Create statements.
4. In the Statement Type drop-down menu, select Open Item or Transaction Statement.
5. Set the dates for the statements and review the customer's email addresses.
6. Select Save and close, Save and send, or Print or Preview.

I've also enclosed some articles  that will help you personalize the statements and invoices that you send to your customers:

• Customize sales forms
• Create and send customer statements

Do you have any other questions in mind? Feel free to leave them below and I'll get back to you. Have a great day ahead.