Thanks for joining this thread, @KarinaG. Let me share some information about sending invoices by email from Hotmail.
You can only connect the email using a Gmail address when sending invoices in QuickBooks Online. For now, use your existing Gmail address or create a new one to send the invoice.
Once you connect QuickBooks to your Google account, you can send customers invoices from your Gmail address. This way you can manage your emails with customers all in one place. Let me show you how.
- Create an invoice or open an existing one.
- Once you fill out the necessary fields, select Save and send to open the preview window.
- Above the customer’s email, select the From ▼ dropdown.
- Select Add Gmail address, then Connect Google account.
- Enter your Gmail address in the sign-in window, then select Next. Note: If your computer remembers your Gmail, select the email you want to use. Then Allow and you're good to go.
- Enter your Gmail password, then select Next.
- Select Allow. Then you're ready to send invoices.
In case you want to disconnect it, QuickBooks uses the default email to send invoices. To remove it, here's how.
- Create an invoice or open an existing one.
- Once you fill out the necessary fields, select Save and send.
- Above the customer’s email, select the From ▼ dropdown.
- Select Remove Gmail address.
I'm adding this article to answers popular questions using the Gmail address:
Also, you can check out this article on how to handle the invoices when you receive the payment: Record invoice payments in QuickBooks Online.
Reply to a comment below if you need anything else, I'll be few clicks away in case you need further assistance. Take good care!
