I know this hasn't been easy for you and your business, LEAS_SM.

I would suggest reaching out to our Customer Care Support Team. They can pull up your account in a secure environment. From there, they can check the status and can further assist you with your concerns. 

Here's how:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Desktop.
3. Click on Search for something else and enter your concerns in the Tell us more about your questions.
4. Tap Search.
5. Click on Start a message.

If you have any other additional questions, please post them anytime here. The Community is here to help.