A cache issue might be causing this unusual behavior, KBQ.
 

Let's try to do troubleshooting steps to fix this.
 

Here's how:

1. Use private browsing window and press the corresponding keyboard shortcut:

• Chrome: Ctrl + Shift + N
• Internet Explorer: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

2. Clear the browser’s cache to remove saved activities.

However, if the option is still not showing, you’ll want to reach out to our phone support team. They’ll give you further information with this concern.

Let us know if you have other questions.