I can guide you in performing some troubleshooting steps to isolate this unexpected behavior, @72advertising.
Let's start by accessing your QuickBooks account using private browser or an incognito browser. You can use either keyboard shortcuts:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Once logged in, you can try accessing the transactions you're working and click the Save and Close button. If it works, you'd want to clear the cache of your regular browser to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and a faster browsing experience. Also, you can use a supported, up-to-date browser to roll out the possibility of a browser-related issue.
Lastly, you can use these articles for more information about sales forms in QuickBooks:
Don't hesitate to leave a comment below if you have other questions or concerns. I'm always here to lend a hand.
