Hello there, @boss429.
Since the credit memo is already applied, you don't have to remove this from your A/R report. Also, the possible reason why there's a balance in the report is that the credit memo has different dates with your invoice.
To get the zero balance, you'll have to adjust the period of your report and include the dates of your credit memo and invoice. Let me show you how:
- Click on Reports at the top menu bar.
- Select Customers and Receivables then choose A/R Aging Report.
- Click the Customize Report and filter the necessary details.
- Set the desired reporting date.
To learn more about customizing reports in QuickBooks Desktop (QBDT), consider checking out this article: Customize reports.
You can save this report so you won't have to go through the same customization again. Just click the Memorize button and follow on-screen instructions. Check out the Create, access, and modify memorized reports link for more details.
I also encourage checking out this link to know more about the AR account works in QuickBooks: Accounts Receivable workflows.
If there's anything else you need help with, please reach out to me. I'd be sure to jump in as soon as I can. Thanks for posting and have a great day.
